Privacy policy

Effective Date: Jan 1, 2025

Last Updated: August 1, 2025

At Truglw, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you visit our website, make purchases, or interact with us through digital channels.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, contact number, email address, billing/shipping address, and any other identifiers voluntarily shared during registration, purchase, or communication.
  
• Payment Information: Limited transaction details necessary for processing payments. All payments are securely processed by authorized payment gateways; we do not store your complete card or banking data.
  
• Technical and Usage Information: IP address, device details, browser type, pages visited, time spent, and other analytics-related data collected via cookies or similar technologies.
  
• Optional Information: Product feedback, reviews, or participation in surveys or promotional activities.
  

2. How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.
• Communicate order updates, offers, or service notifications.
• Improve website functionality, product relevance, and customer experience.
• Personalize communication, marketing campaigns, or recommendations.
• Comply with applicable laws, taxation, and regulatory obligations.

We collect only the minimum personal information required to fulfill your orders and provide customer support.

By using our website and providing your information, you consent to the collection, use, and processing of such information in accordance with this Privacy Policy. We ensure that all information collected is used solely for legitimate business purposes and in line with your consent where required.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal data. Information may be shared only with:

• Service Providers and Partners who assist in payment processing, logistics, analytics, or marketing, bound by confidentiality and data protection clauses.
  
• Legal or Regulatory Authorities, where required under applicable laws.
  
• Business Transfers, in the event of a merger, acquisition, or restructuring, ensuring continued protection of your data.
  

4. Data Retention and Storage

We retain personal data only as long as necessary for fulfilling the purpose for which it was collected, or as mandated by law.
Once no longer required, information is securely deleted.

5. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze performance, and support limited targeted advertising.
You may manage or disable cookies through your browser settings, but doing so may limit certain features of the website.

6. Your Rights

As per applicable law, you have the right to:

• Access or review your personal data held by us.
• Request correction or deletion of inaccurate information.
• Withdraw consent for processing (where applicable).
  
• Opt out of marketing communication at any time by writing to us at hello@truglw.com.
  

We will process all requests within a reasonable timeframe as per Indian IT Rules.

7. Data Security

We follow reasonable technical and organizational measures to safeguard your personal information from unauthorized access, misuse, loss, or alteration.
While we continuously work to strengthen our security measures, please note that no online transmission or digital storage system can be guaranteed to be completely secure.

8. Links to Third-Party Sites

Our website may include links or integrations with third-party services such as payment gateways, shipping partners, analytics tools, or marketplace platforms.
Please note that these third parties have their own privacy and data-handling practices, which we do not control.
We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
If such data is inadvertently collected, it will be deleted promptly upon discovery.

10. Data Protection Contact

This policy is issued in accordance with Section 43A of the Information Technology Act, 2000, and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

In accordance with the provisions of the IT Act, 2000, and the IT Rules, 2011, the contact details of our designated officer for privacy-related concerns are as follows:

Email: joy@truglw.com
Address: Sunkissed Lifestyle LLP, No-22, 3rd Floor, 5th Cross, 5th Block, 60 ft Road, Koramangala, Bengaluru – 560095, Karnataka, India

All complaints or concerns regarding the handling of personal data will be acknowledged and addressed within the timelines prescribed under applicable law.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices.
Updates will be posted on this page with the revised effective date.

12. Contact Us

For questions, feedback, or requests related to this Privacy Policy, please contact:

Sunkissed Lifestyle LLP
No-22, 3rd Floor, 5th Cross, 5th Block, 60 ft Road, Koramangala, Bengaluru – 560095, Karnataka, India

🌐 www.truglw.com