Introduction
Welcome to Truglw (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.truglw.com (“Site”).
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We collect personal information that you voluntarily provide to us when registering on the Site, placing an order, subscribing to our newsletter, or otherwise interacting with us.
This information may include:
- Name, job title, date of birth, gender
- Contact details such as email address, phone number, and postal address
- Demographic information such as postcode, preferences, and interests
- Payment information necessary to complete purchases (collected via secure third-party payment gateways)
- Device and browsing data collected through cookies and similar technologies (see Cookies section)
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders and provide customer support
- Improve and personalize your shopping experience
- Communicate with you regarding your orders, promotions, and updates (only with your consent)
- Conduct market research and analyze user behavior to improve our services and website
- Comply with legal obligations and protect our rights
Legal Basis for Processing
Where applicable, we process your personal data based on:
- Your explicit and informed consent
- The necessity to perform a contract with you
- Compliance with legal obligations
- Our legitimate interests, balanced against your privacy rights
Your Rights
You have the right to:
- Access your personal data and obtain a copy from us
- Request correction of inaccurate or incomplete data
- Request deletion or erasure of your data where lawful
- Withdraw your consent at any time, without affecting the lawfulness of prior processing
- Object to processing or request restrictions
- Data portability, where applicable
To exercise these rights, please contact our Data Protection Officer at hello@truglw.com.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies include:
- Essential cookies necessary for website functionality
- Performance cookies to analyze website usage
- Functional cookies to remember preferences
- Marketing cookies to deliver personalized ads (with your consent)
You can manage cookie preferences through your browser settings or via the cookie consent banner on the Site.
Data Security
Truglw implements appropriate technical and organizational measures to ensure the security of your personal data.
We regularly review our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.
Data Retention
We retain your personal data only as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Retention periods vary depending on the type of data and purpose.
Sharing Your Information
We do not sell or trade your personal information.
We may share your data with trusted third-party service providers who assist us with operations such as payment processing, shipping, marketing, and customer service, subject to confidentiality agreements and compliance with data protection laws.
We may also disclose information if required by law or to protect our rights.
International Data Transfers
If your data is transferred outside India, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses, in compliance with applicable data protection regulations.
Children's Privacy
The Site is not intended for children under 18 years.
We do not knowingly collect personal data from children without verifiable parental consent.
If we discover we have collected such data inadvertently, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of significant changes by posting the updated policy on the Site and, where appropriate, via email.
Contact Us
For questions, concerns, or to exercise your privacy rights, please contact our Data Protection Officer at:
Ms. Jyotirmahi
Email: hello@truglw.com
Address:
Sunkissed Lifestyle LLP, No-22, 3rd Floor, 5th Cross, 5th Block, 60 ft Road, Koramangla, Bengaluru-560095, Karnataka, India
Effective Date: October 21, 2025
This privacy policy is designed to be compliant with Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and related rules.
It ensures transparency, respect for user rights, and establishes clear responsibilities for data protection.